One hundred percent of residents/families rated their overall satisfaction living at The Arbors at South Pointe, Washington, as “excellent” or “good,” according to a report released by the memory care assisted living community.
These results come from The Arbors at South Pointe’s recent satisfaction survey conducted by National Research Corporation’s My InnerView, a third-party applied research company providing leaders in skilled nursing, assisted living and senior housing with tools to measure, benchmark and improve performance.
“The Arbors at South Pointe delivers a better way of life for individuals with memory loss and those in their circle of support,” said Whitney Pelton, administrator.
“We embrace the Best Friends Approach and its principles serve as the foundation of the care we deliver,” she said. “The feedback from My InnerView allows us to identify our strengths and opportunities so that we can provide a safe, positive and caring environment for our residents.
“Our satisfaction rating is a strong testimony of the quality of care a resident receives. This result speaks volumes to the community and to prospective residents and families.”
Pelton said that over 60 percent of residents/families participated in the survey which makes the results even more powerful.
The surveys were mailed to residents/families, assessing their perceptions of quality. Surveys were returned to My InnerView for data processing.
The Arbors at South Pointe Memory Care by Americare has been part of South Pointe Assisted Living and the Washington area since 2001. It is located at 5129 Old Highway 100.