GoHealth Urgent Care and Mercy announced they have partnered to create a substantial network of urgent care centers across the Midwest that will put patients first and deliver superior care and convenience.
The joint venture will provide patients in Missouri, Oklahoma and Arkansas with greater access to innovative urgent care through state-of-the-art technology and unique patient access tools — wherever and whenever they need it the most.
Mercy and GoHealth Urgent Care plan to open more than 30 co-branded Mercy-GoHealth Urgent Care centers over the next two years, with convenient retail locations throughout St. Louis, Springfield, Oklahoma City and Northwest Arkansas.
The joint venture will begin serving Mercy communities this summer, combining GoHealth Urgent Care’s industry-leading patient satisfaction ratings, technological advancements and award-winning center and website designs with Mercy’s long-standing reputation for high-quality, fully integrated acute and ambulatory health services.
With these new Mercy-GoHealth Urgent Care centers, GoHealth Urgent Care will become one of the nation’s five largest urgent care companies.
Each Mercy-GoHealth Urgent Care center will operate seven days a week with extended evening hours, welcome walk-in patients and offer online pre-registration and check-in to ensure that patients can access providers as quickly as possible and control when and where they are seen.
The centers will feature electrostatic “smart glass” procedure rooms, transparent charting on a wide screen in each exam room, mobile x-ray equipment and Mercy’s unified electronic health record (EHR), including the user-friendly MyMercy patient portal.
The utilization of an integrated EHR will allow caregivers across the entire Mercy system immediate access to relevant and important patient medical history and information, helping to ensure continuity and the highest levels of care.
“We could not be more excited to partner with Mercy, as our mission to create a culture of care, seamless integration with the broader health care continuum and effortless patient experiences in urgent care is in complete alignment with what Mercy provides to each of its communities,” said Todd Latz, CEO of GoHealth Urgent Care.
“Through robust collaboration and the combination of our respective innovative approaches to care, our joint venture will offer a differentiated and superior level of consumer-focused urgent care that is not currently available in Mercy’s markets,” he said. “We are really looking forward to improving access to clinical care by bringing this new experience to St. Louis, Springfield, Oklahoma City, Northwest Arkansas and beyond.”
Mercy has grown to 44 acute care and specialty hospitals with over 40,000 co-workers, and a multispecialty physician group with more than 2,000 physicians.
Mercy has a long history of care innovation and was among the first organizations in the U.S. to have a comprehensive, integrated electronic health record.
In addition, Mercy was named a “Most Wired” health care organization by the American Hospital Association in 2017 for the 14th time since 1999 and has created a nationally recognized Virtual Care Center.
“Our partnership with GoHealth Urgent Care will help fulfill our mission to transform health in our communities,” said Lynn Britton, Mercy’s CEO. “We are dedicated to delivering integrated, consumer-focused care through innovative models that are convenient to where our patients live, work and play.
“This joint venture further demonstrates Mercy’s leadership and focus on providing quality outcomes for the millions of patients who have entrusted us with their care.”