Victorian Manor Centers Under New Ownership - The Missourian: Local News

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Victorian Manor Centers Under New Ownership

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Posted: Saturday, February 9, 2013 12:00 pm

Several local residential care center facilities are now under new ownership.

Americare, of Sikeston, recently purchased the Victorian Manor residential care centers and Victorian Manor memory care assisted living communities from John Paul and Nancy Quick, of Owensville.

There are Victorian Manors located in Sullivan, St. Clair, Union and Washington, as well as Owensville, Vienna, Cuba and Hermann. With few exceptions the local staff including each facility manager is staying on board with the new owners.

Americare assumed operations on Feb. 1, and began the renaming process to Victorian Place, residential care by Americare, or The Arbors at Victorian Place, memory care assisted living by Americare, according to Americare Assisted Living Division Vice President Jean Summers.

“We’re very excited to welcome Victorian Manors into our Americare family,” said Summers. “We enjoy an excellent reputation in the region for outstanding senior living communities. We see the Victorian Manors as a perfect complement to our company. We’re a privately held, family-owned company with small-town roots.

“At the same time, because of our size and 30-plus years of experience we bring vital resources to the table in terms of staff education, quality assurance protocols and customer service. Our person-centered approach to care will only enhance an already-solid operation,” she added.

Americare already operated senior living communities in Washington, Union, St. Clair, Sullivan and Rolla.

The company was founded in 1981 and operates 21 skilled nursing and 90 assisted living and memory care assisted living facilities throughout Kansas, Missouri, Mississippi, Illinois and Tennessee.

The decentralized management approach aims to keep decision making at the local level. The company’s operating philosophy states its commitment to its residents, to the employees who serve them, to the communities in which it operates, and to being careful stewards of the business on behalf of the owners.

“We saw Americare as the ideal company to purchase our Victorian Manor communities,” said John Paul Quick. “I built these facilities from the ground up and our residents and employees are like family to me and my wife, Nancy.

“I wanted to make sure that the next owner understood how to serve small-town folks and also had the resources help each facility continue to improve its services. Americare is that company.”

When asked about the transition for residents and families, Summers stressed that Americare’s objective is to make it as smooth and seamless as possible.

“Our job as a management company is to help our local staff better serve their customers,” she said. “We are currently evaluating each facility’s physical plant and operations to see how to enhance the living environment for our current residents as well as to attract new clients in the future.”

Residents and families will participate in a survey during the month of February. The information gathered from those surveys will help drive decisions going forward.

“We’ve reached out to the residents, their families and employees and encouraged their questions and comments,” said Summers. “We scheduled a resident and family open house at each location in February to allow people to put a face with a name and get their questions answered. That open-door approach is an ongoing part of our operating philosophy.”

/local_news