Details for Customer Service Representative
Customer Service Representative DynaQuip Controls, a manufacturer of automated and manual valves and fluid control products has an immediate opening for a Customer Service Team Member reporting to the Customer Service Manager. The individual in this position will be responsible for total customer care including: • Handling incoming calls and correspondence from customers. • Providing solutions to customer inquiries regarding technical help and product selection based on application information. • Entering and expediting customer orders for products and services. • Contacting customers via telephone to promote new ideas and products. • Handling requests for pricing and delivery using a standard ERP system. • Responding to customer concerns, needs and expectations, and notifying team management. • Accessing, updating, and maintaining customer records using customer management software. • Additional clerical and creative duties to assist sales, service and marketing groups. Applicants for this position will possess the following skills: • Extensive customer care-related background and experience. • Outgoing personality and welcoming phone personality. • A strong desire to listen, support, assist and learn on the fly. • Demonstrated ability to learn and communicate technical product specification to business to business and retail customers. • Maintain a high level of detail while performing simultaneous duties. • The ability to quickly analyze customer concerns and to take the appropriate action to ensure total customer satisfaction. • Excellent oral and written skills are a must! • Comfortable working knowledge of Microsoft Office programs, including Word, Excel and Outlook. • The ability to work closely in a team environment with diverse groups of people, including retail customers, industrial purchasing departments, company team members at all levels and owners. Qualified candidates should possess an associate’s degree in Business, however, a high school diploma or GED and 3 or more years of experience in a customer service/sales support position or related field will be considered. DynaQuip Controls offers a competitive salary with a full benefits package including 10 paid holidays; paid vacation based on length of service, medical, dental and life insurance; profit-sharing and 401(k) programs. If interested in applying for this position, please reply in confidence with resume, cover letter and salary requirements to DynaQuip Controls, Attn: Customer Service Manager 10 Harris Industrial Park, St. Clair, MO 63077 or email to email@example.com No telephone calls please. Pre-employment physical & drug screen required. EOE.